Terms & Conditions

Fireact Ltd – Terms & Conditions

1. Fireact Ltd will provide all customers with a written quotation, which will include sufficient detail for the completion of the works. If any clarification is required, please contact us so that we can provide it. Extra works can be provided subject to a written confirmation including cost.

2. A ‘contract’ with Fireact Ltd is an agreement by the client to have work undertaken based on a written quotation headed ‘Quote/Estimate’ submitted directly to the client on an official Fireact Ltd clear and straightforward undertaking between the two parties to form a contract. letterhead and is a

3. Once a quotation has been accepted (either verbally or in writing) and the client has paid a minimum of 25% deposit, then a contract has been entered into and these terms will come into effect. Quotes are valid for one month from the date on the quote.

4. Once the client has entered into a contract with Fireact Ltd by paying a minimum of 25% deposit, the client has a 14 day cooling off period should they wish to cancel the contract. The client can cancel the contract within 14 days by either phone or email to Fireact Ltd (Tel: 01327 368500, info@fireactltd.co.uk)

5. Fireact Ltd will invoice the Client upon completion of the works. Payment is due 30 days from this invoice
unless agreed between both parties. If the client fails to make payment within this time, Fireact Ltd shall
charge the Client interest at a rate of 15% per annum above the Barclays Bank unauthorised bank rate from this time until payment is received in full.

6. All prices quoted are calculated on the basis of free access and unimpeded working during our normal working hours (8am – 5pm Mon – Fri), unless otherwise agreed. Please note that we may be on site until 6pm or on a Saturday. We will get prior agreement with the client should this happen.

7. It is the customer’s responsibility to arrange planning permission and any utility changes. If planning permission is required for the work, Fireact Ltd work. may request to see proof that this has been agreed prior to beginning

8. Commencement of work is under the assumption of uninterrupted work for the duration of the contract and in accordance with planning permission where applicable. Fireact Ltd as a result of delays due to unforeseen circumstances. will not be held liable for any costs incurred

9. Fireact Ltd will agree all practical arrangements with regards to working methods with the client in order to provide minimum disruption to the client and allow work to be carried out efficiently by the contractor.

10. Free access is required for delivery of building materials, plant, machinery, skips etc.

11. All used or removed materials on-site remain the property of Fireact Ltd and will be disposed of accordingly.

12. Fireact Ltd may employ direct or sub contract labour to work on site. Each sub-contractor takes full responsibility for their own third party liability.

13. Fireact Ltd will oversee all works to completion and take full general and operational responsibility in the running of any contract agreed with the client.

14. Fireact Ltd will provide a payment plan to the client prior to commencement of works. This will usually include a minimum 25% deposit, staged payments and an end payment upon completion of works. Deposits are non- refundable and allow Fireact Ltd to book work in and agree a formal start date for works and purchase materials. Please note: In the very unlikely event that Fireact Ltd fully refunded. has to cancel your work, your deposit will be

15. Quotations are valid for a period of 30 days from the date shown overleaf unless expressly withdrawn by the Supplier at an earlier time.

16. Invoices will be sent out prior to the relevant payment date and each invoice will serve as a receipt for payment. Payments must be made in a timely manner or work progress may be impeded or ceased (in the case of non-payment). Payments can be made by cheque or bank transfer (our preferred method). All invoices include our bank details for bank transfers.

17. Insurance – Public Liability and Employers’ Liability: Fireact Ltd has Public Liability Insurance and Employers’ Liability to the sum of £5,000,000. All usual general building practices are covered within our insurance policy.

18. All client information is retained in accordance with the Data Protection Act 1988 and all personal and other client details will remain confidential.

19. Guarantees: All customers will benefit from a full guarantee on our workmanship for a period of 12 months. Guarantees on materials run in accordance with manufacturer’s warranty periods where applicable. Our guarantee covers all new work and new materials used in construction or repairs but does not guarantee the integrity of any existing structures, materials, or decorations. In the event of a failure beyond the guarantee period, we will be happy to investigate the cause and negotiate a solution to the problem without delay and carry out any agreed repairs as soon as possible. Charges may apply for remedial work carried out beyond guaranteed dates or to items not covered by our guarantee.

20. All new fire rated doors/door sets should be stored on site to acclimatise (for heat and humidity) to reduce size variations for at least five days prior to work starting.

21. Fireact Ltd will endeavour to protect existing surfaces with the use of dustsheets and loose plastic sheeting etc along with care in our working practice. However, responsibility for protection from damage of any existing surface or fabrics etc is the responsibility of the client. Arrangement can be made to put in place protection of existing surfaces, over and above our basic cover, at a negotiated additional cost. We strongly recommend the client moves any expensive or sentimental items before work commences. If we are required to move furniture to undertake our work we will not be held responsible for any breakages or stains that may occur. We advise clients to keep all valuables and expensive items safe and secure for the duration of the works, as we cannot be held liable for any theft or loss.

22. Discounts and retentions: Prices are based on the understanding that no retentions are held unless previously arranged and authorised. No Main Contractor or Sub Contractor discounts are given unless agreed and confirmed in writing.
23. We will endeavour to employ a helpful attitude at all times and will always attempt to bring the building works to a satisfactory conclusion as soon as possible taking into account weather conditions, availability of specialist materials and unforeseen circumstances etc.

24. Fireact Ltd takes pictures of the progress of our projects. We reserve the right to use these pictures in our portfolio of work, on our website and on various social media websites for marketing and information purposes. Please let us know via email at the start of your work if you are not happy with this.

25. These Terms and Conditions shall be governed by and construed in accordance with, the laws of England and Wales.

26. Any dispute, controversy, proceedings or claim between the Seller and Buyer – including any non-contractual matters and obligations arising therefore or associated therewith – shall fall within the jurisdiction of the courts of England and Wales.